Terms & Conditions

Please read these terms carefully before using our services.

1. Introduction

Welcome to TrackShip courier & logistics LLP. These Terms and Conditions ("Terms") govern your use of our website, services, and platform operated by TrackShip courier & logistics LLP ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

These Terms constitute a legally binding agreement between you and TrackShip courier & logistics LLP. Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not access or use our services.

Your use of our services is also governed by our Privacy Policy, which forms part of these Terms. By providing your personal information, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy.

2. Definitions

Company

TrackShip courier & logistics LLP, a logistics and courier service provider operating in India.

Website

The online platform located at trackshiplogistics.com and its associated mobile applications.

User

Any individual, business entity, or organization that accesses or uses our services.

Services

All courier services, logistics solutions, B2B services, technology services, and other offerings provided by TrackShip courier & logistics LLP.

Third-party Services

Services provided by third-party vendors integrated into our platform.

Account

The personalized access created by Users to use our services.

Communication

All electronic communications including emails, SMS, and platform notifications.

3. User Obligations

As a User of our services, you agree to the following obligations:

• Provide accurate, current, and complete information during registration and throughout your use of our services.
• Comply with all applicable laws and regulations in India, including but not limited to the Information Technology Act, 2000.
• Use our services only for lawful purposes and in accordance with these Terms.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Ensure that all content you provide through our services is legal, accurate, and non-infringing.

4. Service Terms

Our services include:

Courier Services

Door-to-door pickup and delivery of parcels and documents across India.

Logistics Services

Supply chain solutions, warehousing, and freight management.

B2B Services

Specialized logistics solutions for businesses and enterprises.

Pricing

All prices are inclusive of applicable taxes unless otherwise specified. We reserve the right to modify our pricing structure with prior notice.

Service Availability

Services are subject to availability and geographical limitations as specified on our platform.

Limitation of Liabilities

Our liability for any loss or damage to shipments is limited as per industry standards and applicable laws.

5. Account Creation & Security

When you create an account with TrackShip courier & logistics LLP, you are responsible for:

• Maintaining the confidentiality of your account credentials, including password and security questions.
• All activities that occur under your account, whether authorized or unauthorized.
• Immediately notifying us of any unauthorized access to your account.
• Using a strong, unique password and updating it regularly.
• Providing accurate contact information for account verification and communication purposes.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activities.

6. Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

• Using our services for any illegal, fraudulent, or unauthorized purposes.
• Transporting prohibited items as per Indian laws and regulations.
• Attempting to gain unauthorized access to our systems or other users' accounts.
• Interfering with or disrupting the operation of our services.
• Using automated systems to access our platform without express permission.
• Spamming or sending unsolicited communications through our platform.
• Violating any applicable laws or regulations.

7. Payments, Billing & Refunds

Payment Terms

All payments must be made in advance unless credit terms are explicitly agreed upon in writing.

Accepted Payment Methods

We accept online payments, bank transfers, and other methods as specified on our platform.

GST and Taxes

All prices include applicable GST and other taxes unless otherwise specified.

Refund Eligibility

Refunds are provided only in cases of service failure or as per our refund policy.

Late Payment

Late payments may attract interest at rates specified by applicable laws.

Dispute Resolution

Billing disputes must be raised within 7 days of invoice receipt.

8. Intellectual Property Rights

All intellectual property rights in our website, services, and content belong to TrackShip courier & logistics LLP or our licensors. This includes but is not limited to:

• Trademarks, logos, and service marks of TrackShip courier & logistics LLP.
• Website design, layout, and user interface.
• Software, applications, and technology used in our services.
• Content, text, images, and other materials.

You may not use, copy, reproduce, or distribute any of our intellectual property without prior written consent. Any unauthorized use may result in legal action.

9. Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which includes:

• Information we collect during registration and service use.
• How we use and share your information.
• Your rights regarding your personal data.
• Security measures we implement to protect your data.

By using our services, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy. We comply with applicable data protection laws in India.

10. Third Party Links

Our website may contain links to third-party websites and services. We are not responsible for:

• The content, privacy policies, or practices of third-party websites.
• Any transactions or interactions you have with third parties.
• The availability, accuracy, or reliability of third-party services.

Your use of third-party websites is at your own risk. We encourage you to review the terms and privacy policies of any third-party websites you visit.

11. Limitation of Liability

To the maximum extent permitted by law, TrackShip courier & logistics LLP shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from your use of our services.
• Loss of profits, revenue, data, or business opportunities.
• Damages exceeding the amount paid by you for the specific service in question.
• Service interruptions caused by factors beyond our reasonable control.

Our total liability for any claim arising from these Terms shall not exceed the amount paid by you in the twelve months preceding the claim.

12. Indemnification Clause

You agree to indemnify and hold TrackShip courier & logistics LLP, its directors, employees, and agents harmless from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising from:

• Your breach of these Terms.
• Your violation of any applicable laws or regulations.
• Your use or misuse of our services.
• Any content you provide through our services.
• Any violation of third-party rights.

13. Service Disruptions

We strive to provide uninterrupted services, but disruptions may occur due to:

• Scheduled maintenance and system updates.
• Force Majeure events including natural disasters, strikes, or government actions.
• Technical issues beyond our reasonable control.
• Third-party service provider failures.

We will endeavor to provide advance notice of scheduled maintenance and restore services as quickly as possible in case of disruptions.

14. Termination of Account & Services

Company's Right to Terminate

• We may suspend or terminate your account for violation of these Terms.
• We may discontinue services with reasonable notice.
• Termination does not affect our right to receive payment for services provided.

User's Right to Terminate

• You may terminate your account at any time by following our account closure process.
• You must settle all outstanding payments before termination.

Upon termination, you lose access to your account and all associated data after a reasonable period.

15. Dispute Resolution

All disputes arising from these Terms or your use of our services shall be governed by:

Jurisdiction

The courts of Mumbai, Maharashtra, India.

Governing Law

The laws of India, including the Information Technology Act, 2000.

Arbitration

Any dispute shall first be attempted to be resolved through mutual discussion. If unresolved, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

16. Modifications to Terms

TrackShip courier & logistics LLP reserves the right to modify these Terms at any time. Modifications will be effective upon posting on our website or through other communication channels. Your continued use of our services after such modifications constitutes acceptance of the revised Terms.

Material changes will be communicated through email or prominent website notice at least 15 days before taking effect.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Frequently Asked Questions

Get In Touch

Have questions about our terms? Our team is here to help clarify any concerns.

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