Privacy Policy

At Trackship Logistics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our courier, logistics, and B2B services across India.

This policy applies to all users of our website, mobile applications, and services, including individual customers, business clients, and partners. By using Trackship Logistics services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this policy.

We comply with the Information Technology Act, 2000, and associated rules in India, while implementing best practices inspired by global data protection standards to ensure your privacy rights are respected.

This privacy policy is binding on all users and forms an integral part of our terms of service. Any changes to this policy will be communicated through our website or email, and continued use of our services constitutes acceptance of such changes.

Personal Information

We collect various types of personal information to provide our services effectively:

• Name and Identification: Full name, company name (for business users), and government identification numbers when required by law.
• Contact Details: Phone numbers, email addresses, residential and business addresses, and alternative contact information.
• Financial Information: Bank account details for refunds, payment method information, and billing addresses for service transactions.

Transaction and Service Data

• Order Information: Shipment details, sender and recipient information, package contents description, weight, dimensions, and declared value.
• Delivery Requirements: Special delivery instructions, preferred delivery times, access codes for secure locations, and delivery preferences.
• Service Usage: Types of services used, frequency of use, volume of shipments, and service level preferences.

Location and Tracking Data

• Geographical Information: Pickup and delivery locations, route information for optimization, and real-time tracking data.
• Device Location: When using our mobile applications, we may collect location data with your consent for delivery tracking and service optimization.

Technical and Device Information

• Device Details: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, time spent on our platform, click patterns, and interaction with our services.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage.

Communication Data

• Customer Support: Records of your communications with our support team, including phone calls, emails, and chat transcripts.
• Feedback and Surveys: Responses to customer satisfaction surveys, feedback forms, and service improvement requests.
• Marketing Communications: Your preferences for receiving promotional materials and responses to our marketing campaigns.

Service Provision and Operation

• Order Processing: To process your courier requests, schedule pickups, manage deliveries, and provide real-time tracking information.
• Service Optimization: To analyze delivery patterns, optimize routes, improve delivery times, and enhance service quality across our network.
• Identity Verification: To verify user identities, prevent fraud, ensure compliance with shipping regulations, and maintain security of transactions.
• Customer Support: To provide responsive customer service, resolve issues, answer queries, and offer personalized assistance based on your service history.

Legal and Regulatory Compliance

• Regulatory Requirements: To comply with Indian shipping laws, customs regulations, and other legal requirements for courier and logistics operations.
• Tax and Financial Compliance: To generate invoices, process payments, maintain financial records, and comply with tax regulations including GST requirements.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and ensure the security of our platform and customer shipments.

Service Improvement and Development

• Analytics and Research: To analyze usage patterns, understand customer needs, and improve our services based on data-driven insights.
• Technology Development: To develop new features, enhance user experience, and innovate our service offerings based on customer feedback and behavior.
• Network Expansion: To identify service gaps, plan new locations for service points, and optimize our logistics network based on demand patterns.

Marketing and Communications

• Promotional Communications: To inform you about new services, special offers, and promotions that may interest you, with the option to opt-out at any time.
• Service Updates: To communicate important service updates, changes to terms, and operational information that affects your use of our services.
• Customer Relationship Management: To maintain our relationship with you, understand your needs better, and provide personalized service recommendations.

Consent

We process your personal data based on your explicit consent when you register for our services, subscribe to newsletters, or agree to specific data processing activities. You have the right to withdraw your consent at any time, though this may affect your ability to use certain services.

Contractual Necessity

When you use our courier and logistics services, processing your personal information is necessary for the performance of our service contract with you. This includes processing contact information, delivery addresses, and payment details to fulfill your delivery requests.

Legitimate Interest

We process certain information based on our legitimate interests in providing and improving our services, ensuring network security, preventing fraud, and conducting business analytics. We ensure that such processing respects your privacy rights and is proportionate to our legitimate needs.

Legal Compliance

We process your information to comply with applicable laws, regulations, and legal obligations in India. This includes maintaining records for tax purposes, complying with courier regulations, and responding to lawful requests from government authorities.

Service Partners and Logistics Providers

We share your information with our network of delivery partners, courier franchise operators, and logistics service providers who are involved in the delivery process. This sharing is limited to what is necessary for successful delivery completion and includes pickup and delivery addresses, contact numbers, and basic shipment information.

Payment Processing Partners

We share payment-related information with our payment gateway partners and financial institutions to process payments, issue refunds, and manage financial transactions. This includes payment method information, transaction amounts, and billing addresses as required for payment processing.

Technology and Service Providers

We engage third-party technology providers for hosting, analytics, communication services, and other operational needs. These providers have access to only the data necessary to provide their services and are contractually bound to protect your information in accordance with our privacy standards.

Government and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies when required by law, court order, or to protect our legal rights and interests. This includes compliance with investigations, legal proceedings, and regulatory requirements applicable to the logistics and courier industry.

Business Transfers

In the event of mergers, acquisitions, or sales of business assets, your personal information may be transferred as part of the business transaction. We ensure that any such transfer respects your privacy rights and that the transferee continues to protect your information in accordance with this policy.

No Sale of Personal Information

We do not sell your personal information to third parties for marketing or any other purposes. We only share your information as described in this policy and maintain strict control over any third-party access to your data.

Technical Security Measures

We implement industry-standard security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission and encryption at rest for sensitive information stored in our systems.
• Secure Infrastructure: Our systems are hosted on secure, monitored servers with regular security updates and vulnerability assessments.
• Access Controls: We maintain strict access controls with role-based permissions, ensuring only authorized personnel can access your personal information.
• Monitoring and Detection: We employ continuous security monitoring, intrusion detection systems, and regular security audits to identify and prevent unauthorized access.

Organizational Security Measures

• Employee Training: All employees undergo privacy and security training and sign confidentiality agreements regarding personal data protection.
• Data Minimization: We collect and retain only the information necessary for providing our services and legitimate business purposes.
• Regular Audits: We conduct regular privacy and security audits to ensure compliance with our policies and applicable laws.

Third-Party Security

We require all third-party service providers who have access to your information to maintain appropriate security measures and comply with data protection requirements. We conduct due diligence before engaging such providers and monitor their compliance regularly.

Right to Access

You have the right to request access to the personal information we hold about you. You can request a copy of your data, details about how we use it, and information about who we share it with. We will respond to such requests within 30 days.

Right to Correction

You can request correction of inaccurate or incomplete personal information. We will correct any errors in your data promptly and take reasonable steps to inform third parties who may have received the incorrect information.

Right to Deletion

You have the right to request deletion of your personal information, subject to legal and regulatory requirements. We will delete your information when it's no longer necessary for the purposes for which it was collected, unless required to retain it by law.

Right to Data Portability

You can request transfer of your personal information to another service provider in a commonly used electronic format, where technically feasible and not restricted by applicable laws.

Right to Withdraw Consent

Where we process your information based on consent, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Right to Object

You can object to processing of your personal information based on legitimate interest, direct marketing, or processing for statistical purposes. We will respect your objection unless we have compelling legitimate grounds for processing.

Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section. We may require verification of your identity before responding to such requests to protect your privacy.

Types of Cookies We Use

• Essential Cookies: Required for our website to function properly, including maintaining your session and security features.
• Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and login status.
• Marketing Cookies: Used to deliver advertisements relevant to your interests and track the effectiveness of our marketing campaigns.

Purpose of Cookies

• Remembering your login information and preferences
• Understanding how you use our website and services
• Providing personalized content and advertisements
• Measuring the effectiveness of our marketing campaigns
• Improving website performance and user experience

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• Accept or reject all cookies
• Delete existing cookies from your device
• Block third-party cookies
• Set preferences for specific websites

Please note that disabling essential cookies may affect your ability to use certain features of our website and services. For more detailed information about managing cookies, please visit www.aboutcookies.org.

Retention Periods

We retain your personal information for different periods based on the purpose of collection and applicable legal requirements:

• Transactional Data: Order information and delivery records are retained for 7 years to comply with tax and business record requirements.
• Customer Information: Basic contact information and account details are retained for the duration of your relationship with us and up to 7 years thereafter.
• Communication Records: Customer support communications and feedback are retained for 3 years unless relevant to ongoing issues or legal requirements.
• Marketing Data: Marketing preferences and campaign responses are retained until you withdraw consent or request deletion.

Criteria for Deletion

We regularly review and delete personal information when:

• The information is no longer necessary for the purposes for which it was collected
• You withdraw consent and no other legal basis applies
• Applicable retention periods expire
• You request deletion and no legal obligations prevent it

Secure Disposal

When we delete your personal information, we ensure secure disposal using appropriate methods such as cryptographic erasure or physical destruction of storage media. We also notify third parties who may have received your information to delete it where feasible.

Our services are not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the contact details provided below. We will take appropriate measures to remove the information from our systems.

For business users, if you employ minors in any capacity related to our services, you must ensure appropriate parental or guardian consent for processing their personal information and comply with all applicable child protection laws.

Our website may contain links to third-party websites, including payment processors, logistics partners, and service providers. We are not responsible for the privacy practices of these third-party websites. When you click on external links, you leave our website, and we encourage you to review the privacy policies of any third-party websites you visit.

Third-party websites may collect personal information about you in accordance with their own privacy policies. We do not control, endorse, or make any representations about third-party privacy practices. Your use of third-party websites is at your own risk and subject to their respective terms and policies.

While Trackship Logistics primarily operates within India, we may transfer your personal information to international locations in the following circumstances:

• When using international cloud service providers for data storage and processing
• When collaborating with international logistics partners for cross-border shipments
• When engaging global technology providers for platform development and maintenance

Any international transfers comply with applicable Indian data protection laws and include appropriate safeguards such as:

• Contractual agreements ensuring adequate protection of your personal information
• Selection of service providers with recognized data protection certifications
• Technical and organizational measures to ensure security and privacy compliance

We may update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or legal requirements. Material changes will be communicated through prominent notices on our website, email notifications, or other appropriate channels.

Any changes will become effective when the revised policy is posted on our website. Your continued use of our services after such changes constitutes acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about our privacy practices.

The date of the last revision will be indicated at the top of this policy. If you have questions about any changes, please contact us using the information provided below.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

For privacy-related queries specifically, you can also reach out to our Data Protection Officer at dpo@trackshiplogistics.com. We will respond to your privacy inquiries within 30 days of receipt and take appropriate steps to address your concerns.