Last Updated: January 2025
At TrackShip courier & logistics LLP, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our courier, logistics, and B2B services across India.
This policy applies to all users of our website, mobile applications, and services, including individual customers, business clients, and partners. By using TrackShip courier & logistics LLP services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this policy.
We comply with the Information Technology Act, 2000, and associated rules in India, while implementing best practices inspired by global data protection standards to ensure your privacy rights are respected.
This privacy policy is binding on all users and forms an integral part of our terms of service. Any changes to this policy will be communicated through our website or email, and continued use of our services constitutes acceptance of such changes.
We collect various types of personal information to provide our services effectively:
Full name, company name (for business users), and government identification numbers when required by law.
Phone numbers, email addresses, residential and business addresses, and alternative contact information.
Bank account details for refunds, payment method information, and billing addresses for service transactions.
Refunds are applicable only when:
Refunds are not applicable for:
Shipment details, sender and recipient information, package contents description, weight, dimensions, and declared value.
Special delivery instructions, preferred delivery times, access codes for secure locations, and delivery preferences.
Types of services used, frequency of use, volume of shipments, and service level preferences.
Pickup and delivery locations, route information for optimization, and real-time tracking data.
When using our mobile applications, we may collect location data with your consent for delivery tracking and service optimization.
IP address, browser type, operating system, device identifiers, and mobile network information.
Pages visited, time spent on our platform, click patterns, and interaction with our services.
We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage.
Records of your communications with our support team, including phone calls, emails, and chat transcripts.
Responses to customer satisfaction surveys, feedback forms, and service improvement requests.
Your preferences for receiving promotional materials and responses to our marketing campaigns.
To process your courier requests, schedule pickups, manage deliveries, and provide real-time tracking information.
To analyze delivery patterns, optimize routes, improve delivery times, and enhance service quality across our network.
To verify user identities, prevent fraud, ensure compliance with shipping regulations, and maintain security of transactions.
To provide responsive customer service, resolve issues, answer queries, and offer personalized assistance based on your service history.
To comply with Indian shipping laws, customs regulations, and other legal requirements for courier and logistics operations.
To generate invoices, process payments, maintain financial records, and comply with tax regulations including GST requirements.
To detect and prevent fraudulent activities, unauthorized access, and ensure the security of our platform and customer shipments.
To analyze usage patterns, understand customer needs, and improve our services based on data-driven insights.
To develop new features, enhance user experience, and innovate our service offerings based on customer feedback and behavior.
To identify service gaps, plan new locations for service points, and optimize our logistics network based on demand patterns.
To inform you about new services, special offers, and promotions that may interest you, with the option to opt-out at any time.
To communicate important service updates, changes to terms, and operational information that affects your use of our services.
To maintain our relationship with you, understand your needs better, and provide personalized service recommendations.
We process your personal data based on your explicit consent when you register for our services, subscribe to newsletters, or agree to specific data processing activities. You have the right to withdraw your consent at any time, though this may affect your ability to use certain services.
When you use our courier and logistics services, processing your personal information is necessary for the performance of our service contract with you. This includes processing contact information, delivery addresses, and payment details to fulfill your delivery requests.
We process certain information based on our legitimate interests in providing and improving our services, ensuring network security, preventing fraud, and conducting business analytics. We ensure that such processing respects your privacy rights and is proportionate to our legitimate needs.
We process your information to comply with applicable laws, regulations, and legal obligations in India. This includes maintaining records for tax purposes, complying with courier regulations, and responding to lawful requests from government authorities.
We share your information with our network of delivery partners, courier franchise operators, and logistics service providers who are involved in the delivery process. This sharing is limited to what is necessary for successful delivery completion and includes pickup and delivery addresses, contact numbers, and basic shipment information.
We share payment-related information with our payment gateway partners and financial institutions to process payments, issue refunds, and manage financial transactions. This includes payment method information, transaction amounts, and billing addresses as required for payment processing.
We engage third-party technology providers for hosting, analytics, communication services, and other operational needs. These providers have access to only the data necessary to provide their services and are contractually bound to protect your information in accordance with our privacy standards.
We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies when required by law, court order, or to protect our legal rights and interests. This includes compliance with investigations, legal proceedings, and regulatory requirements applicable to the logistics and courier industry.
In the event of mergers, acquisitions, or sales of business assets, your personal information may be transferred as part of the business transaction. We ensure that any such transfer respects your privacy rights and that the transferee continues to protect your information in accordance with this policy.
We do not sell your personal information to third parties for marketing or any other purposes. We only share your information as described in this policy and maintain strict control over any third-party access to your data.
We implement industry-standard security measures to protect your personal information:
We require all third-party service providers who have access to your information to maintain appropriate security measures and comply with data protection requirements. We conduct due diligence before engaging such providers and monitor their compliance regularly.
You have the right to request access to the personal information we hold about you. You can request a copy of your data, details about how we use it, and information about who we share it with. We will respond to such requests within 30 days.
You can request correction of inaccurate or incomplete personal information. We will correct any errors in your data promptly and take reasonable steps to inform third parties who may have received the incorrect information.
You have the right to request deletion of your personal information, subject to legal and regulatory requirements. We will delete your information when it's no longer necessary for the purposes for which it was collected, unless required to retain it by law.
You can request transfer of your personal information to another service provider in a commonly used electronic format, where technically feasible and not restricted by applicable laws.
Where we process your information based on consent, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
You can object to processing of your personal information based on legitimate interest, direct marketing, or processing for statistical purposes. We will respect your objection unless we have compelling legitimate grounds for processing.
To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section. We may require verification of your identity before responding to such requests to protect your privacy.
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We retain your personal information for different periods based on the purpose of collection and applicable legal requirements:
We regularly review and delete personal information when:
When we delete your personal information, we ensure secure disposal using appropriate methods such as cryptographic erasure or physical destruction of storage media. We also notify third parties who may have received your information to delete it where feasible.
Our services are not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the contact details provided below. We will take appropriate measures to remove the information from our systems.
For business users, if you employ minors in any capacity related to our services, you must ensure appropriate parental or guardian consent for processing their personal information and comply with all applicable child protection laws.
Our website may contain links to third-party websites, including payment processors, logistics partners, and service providers. We are not responsible for the privacy practices of these third-party websites. When you click on external links, you leave our website, and we encourage you to review the privacy policies of any third-party websites you visit.
Third-party websites may collect personal information about you in accordance with their own privacy policies. We do not control, endorse, or make any representations about third-party privacy practices. Your use of third-party websites is at your own risk and subject to their respective terms and policies.
While TrackShip courier & logistics LLP primarily operates within India, we may transfer your personal information to international locations in the following circumstances:
Any international transfers comply with applicable Indian data protection laws and include appropriate safeguards such as:
We may update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or legal requirements. Material changes will be communicated through prominent notices on our website, email notifications, or other appropriate channels.
Any changes will become effective when the revised policy is posted on our website. Your continued use of our services after such changes constitutes acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about our privacy practices.
The date of the last revision will be indicated at the top of this policy. If you have questions about any changes, please contact us using the information provided below.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Company Name: TrackShip courier & logistics LLP
Email: privacy@trackshiplogistics.com
Phone: +91 91366 01185
Address: Office No 411, 4th Floor, Lotus Business Park Premises, Near HP Petrol Pump, SV Road, Malad West, Mumbai, India - 400064
For privacy-related queries specifically, you can also reach out to our Data Protection Officer at dpo@trackshiplogistics.com. We will respond to your privacy inquiries within 30 days of receipt and take appropriate steps to address your concerns.
We retain your information based on the purpose and legal requirements. Transactional data is kept for 7 years for tax compliance, while marketing data is kept until you withdraw consent. We regularly review and securely delete information that's no longer needed.
Yes, you can request deletion of your personal information. We'll delete it unless required to retain it by law or for legitimate business purposes. Contact us with your deletion request, and we'll respond within 30 days after identity verification.
We only share data with service partners necessary for delivery completion, payment processing, and technical operations. All third parties sign agreements to protect your data. We never sell your personal information for marketing purposes.
We collect pickup/delivery addresses, contact details, package information, and tracking data. This is necessary for successful delivery completion and providing real-time tracking services. We retain this data for 7 years as required by law.
We implement SSL encryption, secure servers, strict access controls, regular security audits, and employee training. All third-party providers must meet our security standards, and we continuously monitor for potential threats.
Yes, you can opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting us directly. Note that we may still send essential service-related communications even after opting out of marketing.
Our services are intended for users 18 and above. If you're under 18, please have a parent or guardian contact us. We'll promptly delete any data collected from minors and ensure appropriate parental consent for any necessary processing.
Send your privacy complaint to privacy@trackshiplogistics.com or call +91 91366 01185. We'll acknowledge receipt within 7 days and provide a detailed response within 30 days, taking appropriate action based on your concerns.
Have questions about your privacy? Our privacy team is here to help.
Address: Office No 411, 4th Floor, Lotus Business Park Premises, Near HP Petrol Pump, SV Road, Malad West, Mumbai, India - 400064
Phone: +91 91366 01185
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